Refund for dongle

[#1]

How do I go about getting a refund as promised for the dongle I needed (#107964226 ) refers.
Thanks
adie:red removed csa names from title]

[#2]

Hi there.
I'll get that chased up with the concerned people now, and will update this thread. Your order should complete at some point today as well.
Matty

[#3]

I suggest I post a scan of receipt on here and you credit my account. Thanks
If I have my broadband tonight I'll do it then.
Regards

[#4]

Would you mind PM'ing it over to me? That way I'll personally sort the refund.

[#5]

Customers don't have the option to add attachments to PMs. Perhaps you could create a ticket which the user can respond to adding a zipped-up attachment.

[#6]

Thanks Matty. I've just got a message from link:csa removed saying my broadband is in the committed state and that it will be checked tomorrow. I'm waiting to here if I will have broadband today as promised. BTW I should have had it on 17th!
As I said, I can PM you if my broadband is up when I get home. If its not there will be hell to pay. I suggest you tip off Faith now.

adie:red removed csa name as per link:rules

[#7]

Quote from: spraxyt

Customers don't have the option to add attachments to PMs. Perhaps you could create a ticket which the user can respond to adding a zipped-up attachment.

That completely slipped my mind, thanks for pointing it out 
Will set up a ticket shortly. Your order should complete today, though it can take anytime up to midnight.
Matty

[#8]

Attached receipt as discussed. Please confirm when credited to my account. Thank you.
Dick:green Attachment moved to hidden area accessible to Plusnet staff as it contains a lot of personal data.

[#9]

Thanks for that, I've issued the refund on your account against your initial fees.
It will be paid back in to your account within the next 14 days (However it could be there sooner, depending on processing time with the bank)