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Refund for 12 months line rental paid 10/07/19

FIXED
Colin7828
Newbie
Posts: 5
Fixes: 1
Registered: ‎02-08-2019

Refund for 12 months line rental paid 10/07/19

Afternoon All

Can someone tell me when I can expect to receive refund of £210.88 paid 10/07/19 for 12 months line rental upfront. 

Big bad BT "sweet-talked" me into staying with them so reluctantly cancelled my Plusnet order but so far only received invoice showing credit to my account?

All the very best

Colin

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 533
Thanks: 74
Fixes: 40
Registered: ‎02-05-2017

Re: Refund for 12 months line rental paid 10/07/19

Hi @Colin7828, thanks for getting in touch.

 

I can see a ticket has been raised off to our Billing Department to have this refund processed. I'd imagine this will get picked up in the next few days and the refund will then be issued back to you.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Colin7828
Newbie
Posts: 5
Fixes: 1
Registered: ‎02-08-2019

Re: Refund for 12 months line rental paid 10/07/19

Thanks Alice

Appreciate help and will keep eye out for refund.

Surprised it's not automatic upon cancelling?

Al the very best

Colin

Plusnet Help Team
Plusnet Help Team
Posts: 402
Thanks: 82
Fixes: 15
Registered: ‎25-09-2018

Re: Refund for 12 months line rental paid 10/07/19

Hi Colin, normally refunds for contract payments are processed within 30 days following a cancellation automatically, however, in cases with one off payments such as line rental saver, these have to be done manually.

As Alice mentioned before, with it being the weekend coming up, it'll take a few days for it to be picked up, but we'll let you know when the refund is being actioned.

Kind regards - Matt L

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
Colin7828
Newbie
Posts: 5
Fixes: 1
Registered: ‎02-08-2019

Re: Refund for 12 months line rental paid 10/07/19

Thanks Matt

Plusnet Help Team
Plusnet Help Team
Posts: 402
Thanks: 82
Fixes: 15
Registered: ‎25-09-2018

Re: Refund for 12 months line rental paid 10/07/19

No worries @Colin7828,

 

If you don't get anything back by Wednesday next week, just give us a shout here and we'll chase it up for you.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
Colin7828
Newbie
Posts: 5
Fixes: 1
Registered: ‎02-08-2019

Re: Refund for 12 months line rental paid 10/07/19

Hi Matt

Will do and again thanks for your help

All the very best

Colin

Highlighted
Colin7828
Newbie
Posts: 5
Fixes: 1
Registered: ‎02-08-2019

Re: Refund for 12 months line rental paid 10/07/19

Fix

Hi Matt

Refund now showing in my bank for processing tomorrow.

Many thanks to all Plus net team for sorting this issue out so quickly.

All the very best

Colin