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Refund due?

Floramac
Newbie
Posts: 4
Registered: ‎03-02-2020

Refund due?

My contract ended on 25 Jan. I moved to Now tv and have been billed 39.98 for 5 days?  I was aware I would be charged for the 5 days but not for a whole month! 

Thanks

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Refund due?

Thanks for your post @Floramac 

I'm sorry to see there's some confusion about your payments following cancelling your account. We'll generate your final bill within 21 days which will be a refund of anything you've paid for a service you've not had.

I've added more detail onto a support ticket on your account you'll be able to view by going here: https://www.plus.net/wizard/?p=view_question&id=198899154

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team