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Refund due

suilvenorkney
Dabbler
Posts: 10
Registered: ‎16-03-2017

Refund due

After cancelling my Plusnet account and moving over to John Lewis Broadband my final statement shows a negative amount. When will this be refunded back into my bank account?

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Refund due

Thanks for getting in touch @suilvenorkney

Unfortunately, as there are no active payment details on the account we'll have to process this as a cheque refund.

We'll get this arranged for you now and you'll receive e-mail confirmation soon

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
suilvenorkney
Dabbler
Posts: 10
Registered: ‎16-03-2017

Re: Refund due

Thank you - much appreciated

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Refund due

Just let us know if you need anything else @suilvenorkney

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team