Refund due

[#1]

After cancelling my Plusnet account and moving over to John Lewis Broadband my final statement shows a negative amount. When will this be refunded back into my bank account?

[#2]

Thanks for getting in touch @suilvenorkney

Unfortunately, as there are no active payment details on the account we'll have to process this as a cheque refund.

We'll get this arranged for you now and you'll receive e-mail confirmation soon

[#3]

Thank you - much appreciated

[#4]

Just let us know if you need anything else @suilvenorkney