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Refund calculation

theoule
Grafter
Posts: 81
Registered: 31-07-2007

Refund calculation

I've just left plusnet and have been notified of a refund on my subs I paid in advance.  My migration happened on 3/10, and my billing period was up to 16/10.
Plusnet Extra charge 17/09/2013 16/10/2013 £17.99
Talk Anytime International 300 Line Rent charge 17/09/2013 16/10/2013 £13.99
Caller Display charge 17/09/2013 16/10/2013 £0.99
Call Plan charge 17/09/2013 16/10/2013 £6.00
total monthly charge £38.97.
How much of this should I get refunded?  Is it just the broadband charge, or the phone rental and calls package too?
3 REPLIES
theoule
Grafter
Posts: 81
Registered: 31-07-2007

Re: Refund calculation

Anyone know the answer to this please ?
Superuser
Superuser
Posts: 9,044
Thanks: 495
Fixes: 43
Registered: 06-04-2007

Re: Refund calculation

Were broadband and phone migrated on the same day and did you give appropriate notice for terminating each service? I thinks that would be 10 days for broadband (assuming MAC requested before 01/10.2013) and 30 days for phone?
Then were there any call charges outstanding?
David
theoule
Grafter
Posts: 81
Registered: 31-07-2007

Re: Refund calculation

Thanks for that, I didn't realise that the phone was on a month's notice, thought it was the same as the broadband.