Refund after leaving Plusnet

[#1]

I left plusnet on 3rd September 2018.  My previous bill prior to leaving covered the period 18/08/18 - 17/09/18.  Should I receive a refund for the period from the 3rd September to 17th September, where I have paid for, but not received any Plusnet services?  

I have received a final bill Today for £0.15 for phone calls.

Thanks,

[#2]

Hi @PurpleRonnie,

Thanks for getting in touch. As my response includes some account specific info I have created a ticket for you here.

[#3]

Thank you for your assistance on this matter

[#4]

I have not received the refund I was promised within 5-7 working days.  9 working days have now passed,

[#5]

Hi @PurpleRonnie,

I'm sorry to hear that you have not received your refund as of yet.

I have provided an update for you via ticket here

Please let us know if we can be of further assistance.

Thank you.