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Refund after cease of service

slamplugh
Newbie
Posts: 1
Registered: 02-03-2018

Refund after cease of service

Hi,

 

Service ceased on Plusnet today 02/03. Bill shows that DD will pull for service charges between 28/02 and 29/03.

Question is will the DD actually pull for the full amount? And if so how long after that will I be refunded for service charges between 03/03 and 29/03.

 

 

Thanks

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 7,679
Thanks: 2,257
Fixes: 382
Registered: 21-04-2017

Re: Refund after cease of service

Sorry to hear you've left us.

Unfortunately your direct debit will take the full amount but when it's processed usually within 5-7 working days we'll work out your final bill and any required refunds should take between 5-10 working days to reach you.

 

Sorry for the inconvenience caused by the timescales.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team