Refund after cease of service

[#1]

Hi,

Service ceased on Plusnet today 02/03. Bill shows that DD will pull for service charges between 28/02 and 29/03.

Question is will the DD actually pull for the full amount? And if so how long after that will I be refunded for service charges between 03/03 and 29/03.

Thanks

[#2]

Sorry to hear you've left us.

Unfortunately your direct debit will take the full amount but when it's processed usually within 5-7 working days we'll work out your final bill and any required refunds should take between 5-10 working days to reach you.

Sorry for the inconvenience caused by the timescales.