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Refund after cancellation

CarlF
Interested
Posts: 1
Registered: ‎10-11-2018

Refund after cancellation

I closed my account on the 8th July 2020. I am due a refund of £25.99. I have my final bill which states this amount is in credit. I cancelled my direct debit with you as you still took my next months charge after my cancellation date (you admitted this was an "error"). How convenient! I was told as I have now cancelled my DD you will have to send me a cheque for the refund. I have now moved from the property where my account was registered, so you will need to send this to my new address. How can I update these details with you?