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Refund/Goodwill Payment

Jonpe
Champion
Posts: 2,026
Thanks: 553
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Registered: ‎05-09-2016

Refund/Goodwill Payment

I was recently without a working Plusnet telephone service for nine days but I can't see any refund or 'goodwill payment' on my account.

The ticket number is 166838681 if a member of staff would like to have a look.

2 REPLIES
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Refund/Goodwill Payment

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 173
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Registered: ‎02-05-2017

Re: Refund/Goodwill Payment

Hi @Jonpe

Thanks for getting in contact. I am sorry to hear you have not received a refund for the downtime you experienced, I have issued this for you now and it will show in your account within the next 10 working days. Apologies for the inconvenience this has caused.

If you need any further assistance please don't hesitate to get in contact.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team