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Refund Chase ref ticket #153191518

sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Refund Chase ref ticket #153191518

Hi guys,

 

Can you pleas update on the refund as per ticket #153191518 .

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Refund Chase ref ticket #153191518

Despite what it says on that ticket, I'm afraid the advisor didn't actually raise anything to issue that refund as the ticket was sent to you.

 

I've escalated this back over to our billing team to issue the refund for you and passed feedback on regarding the advisor.

 

Apologies for any inconvenience caused by the delay (Although it should be delayed too much as it wouldn't have been picked up over the weekend anyway) Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Refund Chase ref ticket #153191518

Thanks Harry,

 

Any update on whether billing have received or actioned this yet?

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Refund Chase ref ticket #153191518

It looks like our billing team responded to the ticket on your account earlier this afternoon. Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team