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Referrals

mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Referrals

I have referred 2 family members to PN but not received referral credit for either so just wondering if because they are family you do not get the credit.

12 REPLIES 12
jab1
Legend
Posts: 19,160
Thanks: 6,294
Fixes: 289
Registered: ‎24-02-2012

Re: Referrals

When did you refer them? Have they paid their first invoice yet?

John
MisterW
Superuser
Superuser
Posts: 16,263
Thanks: 6,222
Fixes: 447
Registered: ‎30-07-2007

Re: Referrals

Do the referrals show up in your member centre https://www.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals&?membermenu=cu... ?

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Re: Referrals

Hi @jab1 

One referred around 10 months ago and the other around 3 months ago and yes both have paid the first invoice. Just thought it may have been because they are family.

mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Re: Referrals

Hi @MisterW 

No

MisterW
Superuser
Superuser
Posts: 16,263
Thanks: 6,222
Fixes: 447
Registered: ‎30-07-2007

Re: Referrals

Just thought it may have been because they are family.

That shouldnt make any difference.

Sounds like the referrals didn't get processed properly. Did the referrals quote your username when they signed up ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,160
Thanks: 6,294
Fixes: 289
Registered: ‎24-02-2012

Re: Referrals

@mort7890 have they previously appeared, or never. Their relationship to you is irrelevant.

John
mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Re: Referrals

Hi @MisterW & @jab1 

Never shown up and did not think that family would make any difference, will have to check with them to see if they did give my username as a referral, that could be the problem.

mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Re: Referrals

Hi @jab1 & @MisterW 

Checkeck with both of the family. The first one was just a year ago they have now found another supplier cheaper and faster in the area they live so I can forget that one. The second one of the family only came on board in July and have been paying monthly since then and she says she quoted my username on completing the signup. So it does appear I have one missing.

mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Re: Referrals

Hi @MisterW

Yes they did so perhaps someone in accounts maybe could look into this

MisterW
Superuser
Superuser
Posts: 16,263
Thanks: 6,222
Fixes: 447
Registered: ‎30-07-2007

Re: Referrals

I'm sure one of the Help team will pick up this thread shortly.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Re: Referrals

Hi @MisterW 

Will keep you posted, thanks

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,651
Thanks: 10,239
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Registered: ‎21-04-2017

Re: Referrals

Hi @mort7890,

Could you private message me the username of the account you're missing from your referrals? I'll take a look. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet