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Referrals

dsw
Grafter
Posts: 127
Registered: 07-04-2012

Referrals

I intend to move to another provider. I assume there's no change in that I can still be collecting my referrals and when they build up, they'll be paid out? Can you action this on my account following the move?
48 REPLIES
Superuser
Superuser
Posts: 1,725
Thanks: 290
Fixes: 4
Registered: 05-11-2008

Re: Referrals

Yes , you need to ring and and ask for the account to be downgraded to a free one.
More info here http://community.plus.net/forum/index.php/topic,140422.0.html
Regards
Mike
Mike
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Referrals

As I.T.Works has stated you'll need to contact us to make sure the account is changed to a free one.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: Referrals

Please can you arrange for this to be actioned for me as I don't have the time to spend in a queue to COT.
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Referrals

Despite what has been said above - a free one isn't officially an option you need the £20 per year one
http://community.plus.net/forum/index.php/topic,141135.
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: Referrals

I have other accounts on a free plan earning referrals.
It would seem my account has been deleted anyway?!
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Referrals

Quote from: Oldjim
Despite what has been said above - a free one isn't officially an option you need the £20 per year one
http://community.plus.net/forum/index.php/topic,141135.

Hi OldJim, The Free Account is still offered if you have Referrals and do not require SMTP service on the Account. You do of course, have to leave your Direct Debit Account details on file so that PlusNet can pay your Referrals credits. ... R
wallzone
Grafter
Posts: 31
Registered: 13-11-2014

Re: Referrals

Well re FREE account, I'm one of the multitude that is leaving, for now, and I've rung twice and both times been met with 'what a FREE account, no we don't do those we'll sell you a plan at £1.69 per month then you can still get your referral money and keep your account email in case you need to contact us over it, but no FREE one!'
I've even twice pm'd two members of staff off here, once on 26/7/2015 and once on 01/8/2015 and had no answer off either, [they are either off work, too busy, don't know are perhaps can't be bothered, I have no idea], now considering I leave in a few days I really wanted this sorted.
What's to say just because I've left I'm not going to refer 6 or 12 people a month through here, you never know, but not if there's nowt in it for me I won't be though!
Anyway I'll probably be looking for another ISP in 11 months or so after the BT one fades from view, and the leaving memories last the longest I think, plus if you're still getting money off Plusnet you feel like, you've just had a short break not even an holiday!
You never know possibly someone may sort it out from this chaps, stranger things have been known to happen.
wallzone.
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Referrals

Hi, is it just your email service you are wanting to keep running with Plusnet?
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
wallzone
Grafter
Posts: 31
Registered: 13-11-2014

Re: Referrals

Ben B yeah and to get my referral money when it reaches what ever amount so Plusnet can keep my banking details with pleasure, as I said I'll probably/definitely be back within 12 months when this deal runs it's course.
wallzone
p.s. Thanks fr replying to the post 

Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Referrals

OK, have you already placed your cancellation with us?
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
wallzone
Grafter
Posts: 31
Registered: 13-11-2014

Re: Referrals

Yeah Ben B I leave in a couple of days so that's why I'm pushing a lot about this matter.
Cheers.
wallzone.
wallzone
Grafter
Posts: 31
Registered: 13-11-2014

Re: Referrals

Sorry to 'bump' the thread but I leave tomorrow and really could do with this sorted if Ben B is out there, or perhaps another friendly Plusnet Rep could read the thread and help me out asap please.
Many thanks indeed.
wallzone.
wallzone
Grafter
Posts: 31
Registered: 13-11-2014

Re: Referrals

Today's my final day please Plusnet staff so I'm still waiting for a reply, and once again sorry to 'bump' my own thread.
Many thanks indeed.
wallzone.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Referrals

I've moved you over to a 'generic services' account type, meaning your referrals will stay on. The phone service will still show as active for a few days so we can check for any call charges but then that will get removed too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff