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Referrals

dsw
Grafter
Posts: 127
Registered: 07-04-2012

Referrals

What happens to referral money if I leave Plusnet. Does it build up then get paid by cheque or BACS?
8 REPLIES
Superuser
Superuser
Posts: 1,818
Thanks: 406
Fixes: 4
Registered: 05-11-2008

Re: Referrals

If your account is downgraded to a free account , this should happen
http://www.plus.net/support/tools/referrals/referrals_help.shtml (section 5 )
"Each month that a referred customer pays their subscription, the referral value for their product is credited to your account. When this credit exceeds £5, it is paid to your account via BACS or Direct Debit."
Regards
Mike
Mike
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Referrals

I didn't respond to this post - was waiting for staff - as there is some or indeed a lot of doubt whether a free account downgrade is actually available now
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Referrals

As far as I'm aware it still is. If someone wants to continue being able to use our email to send and receive, then a paid account is needed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: Referrals

How do you get a free account?
Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Referrals

If you make the request when you call to cancel our COT team will get that scheduled in for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: Referrals

What about when it's a migration to another supplier and no call to cancel is made?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Referrals

It's likely that it'll be gone. It has to be specifically requested.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
dsw1
Newbie
Posts: 8
Registered: 08-07-2014

Re: Referrals

I have raised a ticket under reference 98312743. Are you able to make sure this heads to the right team?