Referrals suddenly lost due to a Plusnet problem
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Referrals suddenly lost due to a Plusnet problem
02-09-2009 9:01 PM
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Re: Referrals suddenly lost due to a Plusnet problem
03-09-2009 11:56 AM
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This looks exactly like the problem that Be3G was having.
Basically, you are still getting your referrals, they're just not being applied against your invoices.
I've just applied these against one of your former invoices, so you should hopefully see the money in your account soon.
Re: Referrals suddenly lost due to a Plusnet problem
03-09-2009 10:03 PM
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Re: Referrals suddenly lost due to a Plusnet problem
04-09-2009 8:51 AM
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I'll need to double check this, but I believe it'll be a direct refund to your payment method.
It is a temporary fix - Be3G is seeing exactly the same and we just can't see why. However, we're going to look on Monday, straight after he's billed to see if we can get any further insight into why this is happening.
As to why this wasn't done before - I'm not sure and I'm very sorry.
Re: Referrals suddenly lost due to a Plusnet problem
08-09-2009 3:47 PM
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Re: Referrals suddenly lost due to a Plusnet problem
08-09-2009 4:05 PM
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Be3G's account appears to be in order now so I'm hoping that yours will be fine come next billing date.
Re: Referrals suddenly lost due to a Plusnet problem
19-09-2009 9:48 PM
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I have raised a ticket, so hopefully it will be sorted out in due course, but I thought it would be worth mentioning here as others seem to be having the same problem.
Re: Referrals suddenly lost due to a Plusnet problem
21-09-2009 3:27 PM
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Re: Referrals suddenly lost due to a Plusnet problem
21-09-2009 9:15 PM
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I have had a response to my ticket and have been assured that the referral system is working correctly. My apologies, it seems as though my original posting was a red herring.
Re: Referrals suddenly lost due to a Plusnet problem
22-09-2009 9:38 AM
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Re: Referrals suddenly lost due to a Plusnet problem
28-09-2009 3:35 PM
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Quote from: Jameseh I believe I've already refunded it. It should be a direct refund which takes upto 10 working days to arrive.
Be3G's account appears to be in order now so I'm hoping that yours will be fine come next billing date.
Hi James, it doesn't look as if its sorted itself out. My referrals are less this month and the credit seems to have disappeared. I have checked my bank statement and this has not been refunded.
Re: Referrals suddenly lost due to a Plusnet problem
28-09-2009 3:55 PM
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Looking at your list of referrals and tokens, they do appear to have been generated this month. £15 has been deucted from this months invoice and your account is over £30 in credit, which probably means that the refund hasn't been completed yet. I'll have a word with finance and see if they know what's happened with it.
Re: Referrals suddenly lost due to a Plusnet problem
28-09-2009 3:57 PM
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dick:quote
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