Referrals not been paid
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Referrals not been paid
13-09-2016 7:29 PM
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I haven't had my referrals paid on the august billing, there was a ticket raised for it to be manually done as normal every month but this one has been closed with no action being taken. Will this be sorted out or will I get a double lot when this months billing occurs?
Re: Referrals not been paid
18-09-2016 10:57 AM - edited 18-09-2016 10:57 AM
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Your not alone.. I've also noticed the same thing this month.. have raised a ticket with plusnet & awaiting reply.
Similar thing happened a while back (years) and they rolled the amount forward into the following month.
Re: Referrals not been paid
23-09-2016 11:36 AM
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Just to follow up, my referrals payment came through yesterday (22nd). Despite having no contact from plusnet despite open ticket for 6 days..
Hope this is just a one off for poor customer service.. usually good response form plusnet but not this time
Re: Referrals not been paid
23-09-2016 12:38 PM
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Still no payment through for what will be in a short time last months referrals
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