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Referrals not been paid

Community Veteran
Posts: 380
Thanks: 6
Registered: ‎22-08-2007

Referrals not been paid

I haven't had my referrals paid on the august billing, there was a ticket raised for it to be manually done as normal every month but this one has been closed with no action being taken.  Will this be sorted out or will I get a double lot when this months billing occurs?

3 REPLIES
ScoUK
Grafter
Posts: 63
Registered: ‎04-08-2007

Re: Referrals not been paid

Your not alone.. I've also noticed the same thing this month.. have raised a ticket with plusnet & awaiting reply.

 

Similar thing happened a while back (years) and they rolled the amount forward into the following month.

ScoUK
Grafter
Posts: 63
Registered: ‎04-08-2007

Re: Referrals not been paid

Just to follow up, my referrals payment came through yesterday (22nd). Despite having no contact from plusnet despite open ticket for 6 days..

 

Hope this is just a one off for poor customer service.. usually good response form plusnet but not this time Sad

Community Veteran
Posts: 380
Thanks: 6
Registered: ‎22-08-2007

Re: Referrals not been paid

Still no payment through for what will be in a short time last months referrals