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Referrals - how long before they appear in 'My referrals' list

Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Referrals - how long before they appear in 'My referrals' list

Just asking if anyone knows - a referral of mine signed up last Friday, but has not yet appeared in the list of 'Current referrals'...
Tony
24 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

Hi Tony,
I'd suspect that as they've just signed up they won't be active as a customer yet, when they are and they've been billed you should then see their details appear in your referrals, providing of course that they submitted your username when they signed up.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Referrals - how long before they appear in 'My referrals' list

Hi Adam,
Yes they did submit it - your sales people said they could not find it - probably because I am on Force9, not plusnet. The new customer then texted me to confirm my username, so I assume that it went ahead.
I recently (late July) referred another new customer and their referral appeared in the list almost immediately. Their billing date is 6th September.
Tony
Superuser
Superuser
Posts: 9,759
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

I think the referral should appear in the list immediately, marked "pending activation" or something along those lines. I suspect the referral might have gone to the correct username but on the wrong vISP.
David
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Referrals - how long before they appear in 'My referrals' list

Thanks spraxyt, but I don't think that there is a username equivalent to mine on PlusNet -  otherwise Sales would not have queried the name.
I may have to raise a ticket if nothing appears soon.
Tony
Community Veteran
Posts: 26,718
Thanks: 930
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Registered: 10-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

I'd suggest doing that straight away!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

Just to state I have checked your account and can only see the one referral from the end of July.
I'll get some clarification as to whether referrals appear immediately as I'm in the belief that they don't. In the mean time do raise a ticket and as your friend to do the same stating your username and we'll add the referral manually.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Referrals - how long before they appear in 'My referrals' list

It's difficult for my friend to raise a ticket as she won't be connected for another week.
I have texted her to ask which username she chose.
Tony
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Referrals - how long before they appear in 'My referrals' list

I have raised a ticket:
      Number 59496831
Hopefully all will be well soon....
Tony
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
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Registered: 27-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

OK, thanks. Just to clarify it is definitely the case that new referrals should appear straight away even if no payment has been made and should show a "pending" status. So it's more likely that your referral may have entered the wrong details.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

When entering the details during signup does it ask for the vISP or does it just assume Plusnet?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

It's always asked for the vISP.
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Referrals - how long before they appear in 'My referrals' list

The signup was done over the phone - she does not have the internet.
No reply to my ticket (59496831) yet.
I am beginning to think that this is a lot of effort for 50p a month. Perhaps I will not do any more recommendations.
Tony
Community Veteran
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Re: Referrals - how long before they appear in 'My referrals' list

I think that's a phone call that needs to be listened to!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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Community Veteran
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Registered: 10-04-2007

Re: Referrals - how long before they appear in 'My referrals' list

Quote from: Tony
Yes they did submit it - your sales people said they could not find it - probably because I am on Force9, not plusnet.

As is this (if it's not the same call).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)