Referrals ... how do i actully get money bank into my account ?

St3 · ‎13-07-2012

Ill need to check with her and make sure the discounts have come off her bill at the bank correctly, from reading her online account its rather confusing me because I expect to see the bill amount with the discount on the same invoice.

ITWorks · ‎05-11-2008

St3, from looking at your transactions above , all appears to be in correct order .
You can see the credit amounts have ranged from £2.00 to £2.25 a month
The credit amounts will always have a "-" after the "£"
It can be confusing though , how PN display it
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman · ‎22-08-2007

Quote from: St3
im looking at transactions
theres a pic ... wheres the discount ?

Every other line is -£2.00 Credit Note Reduction of subscription charges by the referral scheme
What you will find is that the amount direct debited from her bank account will be the Invoice value less £2.

Edit: Hmmm what Mike said!

I replied from the previous page, not realising Mike had responded over the page.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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Townman · ‎22-08-2007

Quote from: I
First pic shows the excess (£ 1.01) after my bill was produced on 28th Nov,

Hi Mike,
I too see that, but can never align it with the figures below. It is entitled "Earned THIS month" which leads one away from considering it includes previous month's surpluses!

Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

ITWorks · ‎05-11-2008

Hi Kevin
I should have said, my referral balance in October did not cover ( due to a manual payment half way through the month by billing to my bank account) the full broadband amount. for that month.
Meaning the £ 1.01 surplus was earned last month.

Just before my bill was produced (November) i checked first thing on the 28th , £ 7.00 referral credit showing , my BB cost is £ 5.99
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.