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Referrals ... how do i actully get money bank into my account ?

St3
Aspiring Champion
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Registered: 13-07-2012

Referrals ... how do i actully get money bank into my account ?

Quote
If you have recommended PlusNet to friends and family we will pay the money you earn into your bank account. This will automatically happen every month you reach £5.
Please note: payments are usually made in the first week of a new calendar month.

Below is a screen from my mums account, she has never got any payments back......... and ive checked all her invoices
Can someone from plusnet team help me out please
19 REPLIES
Superuser
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Registered: 06-04-2007

Re: Referrals ... how do i actully get money bank into my account ?

Is your mum still a customer?  If so she is probably receiving £2 off each monthly bill.  The £53.00 will be the total of what she has received in all the time she's been referring people.
St3
Aspiring Champion
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Registered: 13-07-2012

Re: Referrals ... how do i actully get money bank into my account ?

she is yes, I will check
rongtw
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Re: Referrals ... how do i actully get money bank into my account ?

Ste sorry i dont know how it works  Sad
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St3
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Re: Referrals ... how do i actully get money bank into my account ?

nope theres no discounts showing on her bills
Superuser
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Re: Referrals ... how do i actully get money bank into my account ?

It doesn't show on her invoice as such.  Immediately after the invoice I get a credit note for the referral amount.  The amount taken from the direct debit is the invoice amount, less the referral amount credited.  I also get 2 emails each billing run.  One saying what the amount of the invoice is, then a second saying what the amount of the referral credit I've received.
Community Veteran
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Registered: 15-06-2007

Re: Referrals ... how do i actully get money bank into my account ?

I don't think it appears on the bills
If you go to https://portal.plus.net/my.html?action=view_transactions&s=0
You should see something like this picture
Community Veteran
Posts: 6,735
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Registered: 02-02-2008

Re: Referrals ... how do i actully get money bank into my account ?

It appears very visibly if you go into the member centre and look at your account.
Firstly there's a headline saying how much your referrals have saved this month.
Then there will be credit notes in the Account details list of transactions (as noted above by OJ).
Also you get emails stating the referrals applied and (separately) the NET bill.
The actual invoice documents just show the bill for the services taken, and do not reference referral credits in any way.
The actual payments taken are the invoice due less any credits from referrals, as noted in the DD advance warning email.
All pretty unmissable.  Wink
If you don't have an account for a service with PlusNet you can still get referrals paid into your bank account by direct debit. They build up and are paid when they reach a certain level of credit.
Not sure what happens if your referrals are more than your monthly bill. Nice problem to have.  Grin
Superuser
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Re: Referrals ... how do i actully get money bank into my account ?

Quote from: HPsauce
Not sure what happens if your referrals are more than your monthly bill. Nice problem to have.  Grin

If referral credits exceed your BROADBAND charges then any excess is "saved" somewhere (not visible) until the amount "saved" exceeds £5 at which point it is paid to your bank account.
Quote
Referrals payment confirmation
Dear Kevin xxxxxxxx,
Account username: xxxxxxxx
Great news - you have made £6.63 by recommending Plusnet.
This money will take up to 14 days to be paid into your account.

Any phone charges have to be paid for, they cannot be set against referral credits.

Kevin
St3
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Re: Referrals ... how do i actully get money bank into my account ?


Her bill ^

Money from referrals ^
No discount is showing on the final bill
Superuser
Superuser
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Re: Referrals ... how do i actully get money bank into my account ?

That's the invoice, which shows the full charges.  You need to look at the transactions here - https://portal.plus.net/my.html?action=view_transactions&s=0
Quote
Invoice Value Balance Invoice Date Status Description
56088444 £-5.99 £0.00 28/11/2014 Credit Note Reduction of subscription charges by the referral scheme *
56088441 £-6.63 £0.00 28/11/2014 Credit Note Referral Tokens Credit Payment #
56088439 £6.98 £0.99 28/11/2014 Part-Paid Scheduled Payments
55194804 £-5.99 £0.00 28/10/2014 Credit Note Reduction of subscription charges by the referral scheme *
55194801 £7.27 £0.00 28/10/2014 Fully Paid Scheduled Payments

* Referral credit set against charges
# Referral credit "excess" paid to bank
Superuser
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Re: Referrals ... how do i actully get money bank into my account ?

Quote
If referral credits exceed your BROADBAND charges then any excess is "saved" somewhere (not visible) until the amount "saved" exceeds £5 at which point it is paid to your bank account.

My excess referral credit has stayed visible , and has now been added to, with referral credits that are been added for this months bill.
So looks like my account is still not working correctly when it comes to referrals
Regards
Mike
Mike
Superuser
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Re: Referrals ... how do i actully get money bank into my account ?

St3
Aspiring Champion
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Registered: 13-07-2012

Re: Referrals ... how do i actully get money bank into my account ?

im looking at transactions

theres a pic ... wheres the discount ?
Superuser
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Registered: 05-11-2008

Re: Referrals ... how do i actully get money bank into my account ?

Hi Kevin
First pic shows the excess (£ 1.01)  after my bill was produced on 28th Nov,
Second pic (taken now), as you can see, i have had one referral ( 0.75p BB, and 0.50p HP) added at £1.25 , to the excess referral credit of £1.01 , bringing the total to £ 2.26
Regards
Mike
Mike