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Referrals - entering referrals after you have signed up?

cgbarlow
Newbie
Posts: 2
Registered: ‎23-02-2011

Referrals - entering referrals after you have signed up?

Hello
I was recommended Plusnet by a friend, and subsequently signed up and am now awaiting my service to be connected.  At the time I did not know my friend's username so I could not enter them as a referral during signup.  Is it possible to enter their username into the system now so that they can receive their reward?

Cheers,
Chris
5 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Referrals - entering referrals after you have signed up?

yes it is often done, think the best way is via a "Ticket"
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Referrals - entering referrals after you have signed up?

Hi Chris,
We'd need both you and your referral to raise a ticket letting us know what had happened.
We can then add the referral manually for you.
cgbarlow
Newbie
Posts: 2
Registered: ‎23-02-2011

Re: Referrals - entering referrals after you have signed up?

That's great, thank you I will raise a ticket!
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Referrals - entering referrals after you have signed up?

Quote from: Jameseh
We'd need both you and your referral to raise a ticket letting us know what had happened.

Then when you've raised the ticket on both accounts you will get:
[quote=http://forums.thinkbroadband.com/plusnet/t/3970975-re-refer-a-friend-free-broadband-problem.html]I raised a ticket on both accounts but have now had a reply on both saying that I need to raise a ticket on the other account!!!
jelv (a.k.a Spoon Whittler)
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James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Referrals - entering referrals after you have signed up?

You're such a cynic, John Smiley