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Referrals don't work for telephone sign-up

Community Veteran
Posts: 4,845
Thanks: 121
Fixes: 24
Registered: 14-07-2009

Referrals don't work for telephone sign-up

I have referred 5 other clients to Plusnet but I have only ever been credited for three of these.  The common factor where the referral credit mysteriously got 'lost' was that the sign-up was done over the telephone.  I cannot remember if the other three were all on-line but the success rate with telephone sign-ups is clearly low.   
4 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Referrals don't work for telephone sign-up

Surely it's down to them spelling your username correctly to the sales agent on the phone? Apologies these don't seem to be working for you though.
Community Veteran
Posts: 4,845
Thanks: 121
Fixes: 24
Registered: 14-07-2009

Re: Referrals don't work for telephone sign-up

I don't think so.  I was there at the time of the phone call in both instances so I think I would have noticed if my user name had been given incorrectly.  Whether the sales agent typed it in correctly (or even bothered) is another matter.  It's too late now to do anything about this but I just thought I should record the low success rate.   
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: Referrals don't work for telephone sign-up

Its never too late. providing you do it within a month or two of signup, there have been ocassions when i've called CS, explained the sitch, week later they were added as a referral token. Its not something that can be done easily though afaik...
Regards
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Referrals don't work for telephone sign-up

That's true, sorry I didn't think to mention it - if we get a ticket on both accounts each referencing the other as referred/referee then we can change it internally for you.