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Referrals Payments are going to the wrong Bank Account

Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Referrals Payments are going to the wrong Bank Account

Please see my Ticket  #95760390
I changed my Bank Account about 6 weeks ago and duly updated the DD details in this account. However, the TWO payments subsequent to this have gone to the now defunct Bank account.
Note that this is a different Account Userid from my current one. PlusNet's system didn't allow me to re-open the original account when I migrated back to PlusNet after having migrated away to BT over two years ago,
I would be even happier if the referrals could be transferred to my current UserID but I suspect that "Computer says No!".
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Referrals Payments are going to the wrong Bank Account

I've found what I think the issue is and have corrected it. I've also replied to your ticket.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Referrals Payments are going to the wrong Bank Account

Thanks Chris.
I have updated the Ticket to ask if it is possible to transfer the referrals to mu current UserID? ... or even merge the two accounts? This would simplify things for me and also save you maintaining two accounts for me.
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Referrals Payments are going to the wrong Bank Account

Thanks to Chris and the Referrals team, my Referrals have been transferred to my current UserID and the old Userid has been left active for email etc..
Hopefully, the referrals will now get deducted from my monthly charges rather than paid to my Bank Account. Cheesy Cool
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Referrals Payments are going to the wrong Bank Account

Great result Wheel_nut;
Chris I have just sent you a PM requesting the same.
Ian
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Referrals Payments are going to the wrong Bank Account

Just replying to your PM now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Referrals Payments are going to the wrong Bank Account

Chris
Thanks; that really is what i call quick service.
Ian
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Referrals Payments are going to the wrong Bank Account

No problem, let me know if I can help with anything else.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff