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Referrals Payments NOT credited in April

Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Referrals Payments NOT credited in April

Payment is showing in the Account Center but no payment has been made to my Bank Account.
I have raised a Ticket; reference number is: 102860166.
4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Referrals Payments NOT credited in April

Hi there.
Sorry that this thread wasn't picked up. I can see that this has been sorted for you, though let me know if there's anything further we need to do.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Referrals Payments NOT credited in April

Hi Matty, I believe that the problem was that my Bank DD Details had fallen off the Referrals payments system. I gave the details over the Phone and now believe that system problem is resolved.
However, the outstanding Invoice for -£5.75 has not been paid so I am not confident that the problem is resolved.  Huh
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Referrals Payments NOT credited in April

Sorry, that was a bit of an oversight on my part.
I've arranged the refund to you Direct Debit now. As there are billing details on there for the next time (likely to be two months time I guess), I cannot foresee there being any further issue. The refund can take anywhere up to two weeks to arrive, though in my experience it's usually a little sooner than that.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Referrals Payments NOT credited in April

Thanks Matty.
I wasn't sure whether the payment would have triggered automatically so tahnk you for doing that.
R