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Referral?
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Referral?
18-09-2015 7:04 PM
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Hi, recently I referred a friend to Plusnet, they went for both phone and fibre. Before going live it showed as two separate lines on my account: 75p for fibre and 50p for phone would be deducted from my bill once they went live.
They went live a couple of days back, my account now only show 75p for fibre, nothing at all is showing for phone. I did try a web chat earlier today and was told accounts had been asked to look at it. Just thought I may find the answer here!
Thanks
They went live a couple of days back, my account now only show 75p for fibre, nothing at all is showing for phone. I did try a web chat earlier today and was told accounts had been asked to look at it. Just thought I may find the answer here!
Thanks
Message 1 of 7
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Re: Referral?
19-09-2015 9:36 AM
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Message 2 of 7
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Re: Referral?
19-09-2015 10:57 AM
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Thanks, that's good to know ;)...but now I'm intrigued after the "I can't really say too much about it" comment lol.
Message 3 of 7
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Re: Referral?
21-09-2015 9:42 AM
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Simple because it's not your account, we can't go in to specifics about what's happening on their account.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 7
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Re: Referral?
21-09-2015 11:49 AM
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lol yeah I understand that and I wouldn't expect you to! Like I say I'm just intrigued, I'll see him later so I'll ask him
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Re: Referral?
26-09-2015 4:43 PM
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Only right to update you, all OK now
Thanks
Thanks
Message 6 of 7
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Re: Referral?
26-09-2015 5:12 PM
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Brilliant, thank you for letting us know and just get in contact if you need any further help or assistance.
Message 7 of 7
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