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Referral query

Rising Star
Posts: 243
Thanks: 32
Registered: ‎30-06-2007

Referral query

On my latest bill I see that the discount for referrals has dropped by a half, but if I look at how my referrals are calculated nothing has  changed. It looks to me like a billing error.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Referral query

Hello @kdiment,

Thanks for getting in touch with us.

After checking over the account it appears to be a system issue that has caused the delay of referrals to your account. The most likely reason for this is:


- The referral account/s have not been billed correctly

- Failed payment on the referrals account

- No active payment details on the referrals account


I'm afraid due to data protection I cannot confirm another accounts information and details. It may be worth speaking with your referrals.

Please do let us know if there is anything else we can assist you with.