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Referral query

kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Referral query

On my latest bill I see that the discount for referrals has dropped by a half, but if I look at how my referrals are calculated nothing has  changed. It looks to me like a billing error.

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,872
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Referral query

Hello @kdiment,

Thanks for getting in touch with us.

After checking over the account it appears to be a system issue that has caused the delay of referrals to your account. The most likely reason for this is:

 

- The referral account/s have not been billed correctly

- Failed payment on the referrals account

- No active payment details on the referrals account

 

I'm afraid due to data protection I cannot confirm another accounts information and details. It may be worth speaking with your referrals.

Please do let us know if there is anything else we can assist you with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team