Referral problem
I referred someone via the member centre (email) a couple of weeks ago so the record is there for all to see.
When the lady signed up, unaware of the Force 9 branding and not noticing the drop-down list she put in my username but of course it was returned not found because it was searching the Plusnet user database.
I telephoned and the person to whom I spoke in CS understood straightaway what had happened and said he would pass it on to the relevant department and the referral would be added to my account.
Remembering that I had sent the lady an email, I sent in a ticket to point this out as confirmation of the claim.
The referral has not been added to my list and now I have an email back to say that she has to raise a ticket stating that I was the referrer.
As she is new to Plusnet I would imagine that she will not yet have found her way to Raise a Ticket (it is rather circuitous).
I can't see why she has to do this anyway since there is documentary evidence that I was the referrer and the mistake that she made is pretty obvious.
Anyone?
When the lady signed up, unaware of the Force 9 branding and not noticing the drop-down list she put in my username but of course it was returned not found because it was searching the Plusnet user database.
I telephoned and the person to whom I spoke in CS understood straightaway what had happened and said he would pass it on to the relevant department and the referral would be added to my account.
Remembering that I had sent the lady an email, I sent in a ticket to point this out as confirmation of the claim.
The referral has not been added to my list and now I have an email back to say that she has to raise a ticket stating that I was the referrer.
As she is new to Plusnet I would imagine that she will not yet have found her way to Raise a Ticket (it is rather circuitous).
I can't see why she has to do this anyway since there is documentary evidence that I was the referrer and the mistake that she made is pretty obvious.
Anyone?
