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Referral payments

reserved
Grafter
Posts: 617
Registered: 08-11-2008

Referral payments

I know that there was a problem with these payments some time ago and I am now paid the correct amount each month.
The payments for broadband still seem to be behind:
Username           Account type          Activation Date Billing Date Last Token Value Total Tokens Total Credit Status
xxxxxxxxxxxx Plusnet Unlimited Fibre         22/07/13 07/08/14 07/07/14        £0.75 6                       £4.50 active
xxxxxxxxxxxx Plusnet Anytime                   22/07/13 07/08/14 07/07/14 £0.50 11                        £5.50 active
ie. I have been paid 11 times for the phone but only 6 times for broadband (a deficit of £3.75)
Is there a reason for this?
5 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Referral payments

Hi reserved,
This will be linked to the Referral problem, which is still ongoing - http://community.plus.net/forum/index.php/topic,119500.208.html
I've checked your account and it is on the list and you should be refunded the outstanding referral amount during the "clean up". We don't have a confirmed time when this will happen as it will be manual work carried out by our Billing team. Once we have more information any updates will be posted on the thread I mentioned earlier.
Sorry for any inconvenience caused.
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Referral payments

Thanks Linn, hadn't realized that the "catch-up" was still outstanding.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Referral payments

Yep - we're making significant progress on this.
Chris should be updating everyone on where we are with this tomorrow here: http://community.plus.net/forum/index.php/topic,119500.208.html
Chris Pettitt
Cloud Environments Engineer
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Referral payments

Still holding my breath  Sad
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Referral payments

You can see that we've started making back payments, it looks as though you're within the last batch if you haven't received anything back yet.
Chris Pettitt
Cloud Environments Engineer