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Referral payments
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Referral payments
08-07-2014 11:05 AM
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I know that there was a problem with these payments some time ago and I am now paid the correct amount each month.
The payments for broadband still seem to be behind:
Username Account type Activation Date Billing Date Last Token Value Total Tokens Total Credit Status
xxxxxxxxxxxx Plusnet Unlimited Fibre 22/07/13 07/08/14 07/07/14 £0.75 6 £4.50 active
xxxxxxxxxxxx Plusnet Anytime 22/07/13 07/08/14 07/07/14 £0.50 11 £5.50 active
ie. I have been paid 11 times for the phone but only 6 times for broadband (a deficit of £3.75)
Is there a reason for this?
The payments for broadband still seem to be behind:
Username Account type Activation Date Billing Date Last Token Value Total Tokens Total Credit Status
xxxxxxxxxxxx Plusnet Unlimited Fibre 22/07/13 07/08/14 07/07/14 £0.75 6 £4.50 active
xxxxxxxxxxxx Plusnet Anytime 22/07/13 07/08/14 07/07/14 £0.50 11 £5.50 active
ie. I have been paid 11 times for the phone but only 6 times for broadband (a deficit of £3.75)
Is there a reason for this?
Message 1 of 6
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5 REPLIES 5
Re: Referral payments
08-07-2014 11:51 AM
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Hi reserved,
This will be linked to the Referral problem, which is still ongoing - http://community.plus.net/forum/index.php/topic,119500.208.html
I've checked your account and it is on the list and you should be refunded the outstanding referral amount during the "clean up". We don't have a confirmed time when this will happen as it will be manual work carried out by our Billing team. Once we have more information any updates will be posted on the thread I mentioned earlier.
Sorry for any inconvenience caused.
This will be linked to the Referral problem, which is still ongoing - http://community.plus.net/forum/index.php/topic,119500.208.html
I've checked your account and it is on the list and you should be refunded the outstanding referral amount during the "clean up". We don't have a confirmed time when this will happen as it will be manual work carried out by our Billing team. Once we have more information any updates will be posted on the thread I mentioned earlier.
Sorry for any inconvenience caused.
Message 2 of 6
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Re: Referral payments
08-07-2014 12:07 PM
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Thanks Linn, hadn't realized that the "catch-up" was still outstanding.
Message 3 of 6
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Re: Referral payments
08-07-2014 11:36 PM
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Yep - we're making significant progress on this.
Chris should be updating everyone on where we are with this tomorrow here: http://community.plus.net/forum/index.php/topic,119500.208.html
Chris should be updating everyone on where we are with this tomorrow here: http://community.plus.net/forum/index.php/topic,119500.208.html
Message 4 of 6
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Re: Referral payments
25-07-2014 7:31 PM
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Still holding my breath
Message 5 of 6
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Re: Referral payments
28-07-2014 2:07 PM
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You can see that we've started making back payments, it looks as though you're within the last batch if you haven't received anything back yet.
Message 6 of 6
(487 Views)
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