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Referral of existing customer

Chrism2
Grafter
Posts: 70
Registered: 16-04-2010

Referral of existing customer

I've been here before; and last time PlusNet were pretty fair about this:
I have a customer on a legacy PlusNet package (since 2005) who was referred from another user. They're going spare because they've been getting very random bills - purely because they have a 2Gb limit(!) and keep exceeding it. They also have some speed issues which I can help them resolve.
I've recommended that they stay with PN; but I'm not keen on doing the switch (or recommending it) unless I can be the "referrer".
I can get a ticket raised from both involved accounts - but can someone contact me to see if we can do a deal. I have to say; otherwise, it's in MY interests to move them elsewhere.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Referral of existing customer

Quote
I've recommended that they stay with PN; but I'm not keen on doing the switch (or recommending it) unless I can be the "referrer"

Hi there and thanks for being a referrer!
Quote
I can get a ticket raised from both involved accounts - but can someone contact me to see if we can do a deal

Sorry but we can't really, if as I gather from what you've said that they're considering leaving they'd need to speak with our customer options team: http://www.plus.net/search/index.php?strSite=plusnet&rad=plusnet&strSearchString=customer+options&se...
Quote
hey're going spare because they've been getting very random bills

I assume this has been raised with support already? feel free to get the ticket number to me if you can (assuming one has been raised) and I'll deal with it if you want.
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 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Referral of existing customer

Why should he put any effort in to this? There's nothing in it for him!
On the other hand he could turn to them and move them to another provider when he will get some reward for his effort.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Referral of existing customer

So what happens when the original referrer wants to know where his discount has gone
Answer - Oh we gave it to someone else  Crazy
Of course to my simple mind I would have assumed that the OP would have suggested that the customer move to the product which gives him, the customer, the lowest cost product which meets his requirements.
I do hope the customer isn't using the Plusnet email address which will suddenly stop working
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Referral of existing customer

Quote from: Oldjim
So what happens when the original referrer wants to know where his discount has gone

He'll be asking the same question if they move to a different ISP!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Referral of existing customer

There is actually a system limitation that means we can't change the (or add a) referrer after the account has been active for 3 months so unfortunately we can't do this.