cancel
Showing results for 
Search instead for 
Did you mean: 

Referral missing this month

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 4,496
Thanks: 1,020
Fixes: 198
Registered: ‎25-03-2015

Re: Referral missing this month

Hi @mechanic123, is there anything specific we can help you with?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mechanic123
Grafter
Posts: 40
Thanks: 17
Registered: ‎19-08-2018

Re: Referral missing this month


@Dx7 wrote:

Having Been in contact with so many people that have had to deal with many different  broadband suppliers as I have myself on very many occasions, I would say yes, it’s been very easy to recommend PlusNet.  Sometimes you don’t get the bigger picture when you only  judge from your own personal experience. I have had mostly very positive reports from my customers that have had to deal with PlusNet.     Also have a  look here: https://www.thinkbroadband.com/isps/compare?isp_7=1&isp_113=1&isp_77=1&isp_21=1&isp_22=1&commit=Comp...


Ever looked at other forums such as Plusnet_feedback? Are these people imagining the issues? The main ones seem to be the limited staffing of the telephone and web support functions here, and the limited staff and pure incompetence of the billing system. If I was recommended to subscribe to Plusnet by you and took up your offer, only to find you were paid to refer me and the customer service was nothing like that advertised, I would feel severely cheated.

mechanic123
Grafter
Posts: 40
Thanks: 17
Registered: ‎19-08-2018

Re: Referral missing this month


@HarryB wrote:

Hi @mechanic123, is there anything specific we can help you with?


No mate, thanks for asking. Just making the point that those complaining about payment for referal should be held to account for referring people to a broken system in the first place.

Dx7
Rising Star
Posts: 78
Thanks: 2
Fixes: 1
Registered: ‎12-11-2008

Re: Referral missing this month

How many customers does PlusNet have? What percentage of those that have problems receive a unsatisfactory support service? Because that’s where the facts lay.   Mistakes happen and customers are let down by all bb providers, but some more than others. What I am saying is that because of my situation, get to see a more balanced honest representation of how good or bad a particular providers customer support service is. My opinion is PlusNet still do quite well compared to other providers, and some of the staff I have dealt with are brilliant.   I have seen people jump from the frying pan into the fire on many occasions, and sadly Nostradamus is  no longer around, but might I suggest you visit Blackpool prom and have a word with one of the nice gipsy ladies, maybe they can tell you for sure who’s not going to let you down 😉  

 


@mechanic123 wrote:

@Dx7 wrote:

Having Been in contact with so many people that have had to deal with many different  broadband suppliers as I have myself on very many occasions, I would say yes, it’s been very easy to recommend PlusNet.  Sometimes you don’t get the bigger picture when you only  judge from your own personal experience. I have had mostly very positive reports from my customers that have had to deal with PlusNet.     Also have a  look here: https://www.thinkbroadband.com/isps/compare?isp_7=1&isp_113=1&isp_77=1&isp_21=1&isp_22=1&commit=Comp...


Ever looked at other forums such as Plusnet_feedback? Are these people imagining the issues? The main ones seem to be the limited staffing of the telephone and web support functions here, and the limited staff and pure incompetence of the billing system. If I was recommended to subscribe to Plusnet by you and took up your offer, only to find you were paid to refer me and the customer service was nothing like that advertised, I would feel severely cheated.


 

rdowns
Grafter
Posts: 29
Registered: ‎04-08-2007

Re: Referral missing this month

Hi Owen, 

 

Could I have an update on this please?

Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Referral missing this month

I've checked this for you and unfortunately we don't have an update from our billing team yet, but I can see the support ticket 184656759 is still in their workflow. They'll update it as soon as they can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dx7
Rising Star
Posts: 78
Thanks: 2
Fixes: 1
Registered: ‎12-11-2008

Re: Referral missing this month

Thanks Anoush. The amounts seem to be adding up correctly now, so when my bill is due on the 15th  they should be able to work out how much I am missing in total quite easily.  Thanks again for keeping an eye on this for me.

 

Wups I don’t think you meant that for me sorry..!  

Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Referral missing this month

Hey @Dx7

Glad to hear that the amounts are adding up correctly now.

Fingers crossed things will be sorted once the 15th comes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team