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Referral missing for the last 6 months

FIXED
goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Referral missing for the last 6 months

My friend has informed me that he has left plusnet last month with a referral scheme totally of £7.50 were removed from my account because it couldn't bill me due to ongoing billing issues since October bill in 2018. The total referral scheme of £35.00 was as of now should be £42.50. I feel robbed by PN of £7.50 has now been lost! The username for £7.50 is [Removed]. Feel so angry.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

7 REPLIES 7
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Referral missing for the last 6 months

Hello @goldenfibre

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.
 

goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Re: Referral missing for the last 6 months

@Dumbledore Sorry I disagree with you.

 

My friend [Removed] has paid his plusnet bills between October 2018 and April 2019 with fully paid. Between October and April are £1.25 per month so the referral scheme should owe me £7.50.

 

The rest of £35 are correct with 4 active of it but when sambaby account is closed down last month and that £7.50 has wiped off.

I should be awarded by this £7.50 not ZERO.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Referral missing for the last 6 months

Thanks for getting back to us

Upon further investigation I've added a reply to your support ticket 190589081 which I hope helps.

Once you've responded if you can let us know over here we'll make sure it's picked up as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Re: Referral missing for the last 6 months

@Gandalf Thanks for getting back. I have reply to ticket.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Referral missing for the last 6 months

Thanks for the heads up @goldenfibre

I've added a reply onto the ticket now

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Re: Referral missing for the last 6 months

@Gandalf Just reply to your ticket just now. Thanks.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Referral missing for the last 6 months

Fix

Thanks I'll pick it up shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team