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Referral missing for the last 6 months

FIXED
goldenfibre
Seasoned Pro
Posts: 3,285
Thanks: 195
Fixes: 12
Registered: ‎01-06-2010

Referral missing for the last 6 months

My friend has informed me that he has left plusnet last month with a referral scheme totally of £7.50 were removed from my account because it couldn't bill me due to ongoing billing issues since October bill in 2018. The total referral scheme of £35.00 was as of now should be £42.50. I feel robbed by PN of £7.50 has now been lost! The username for £7.50 is [Removed]. Feel so angry.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

7 REPLIES 7
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Referral missing for the last 6 months

Hello @goldenfibre

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.
 

goldenfibre
Seasoned Pro
Posts: 3,285
Thanks: 195
Fixes: 12
Registered: ‎01-06-2010

Re: Referral missing for the last 6 months

@Dumbledore Sorry I disagree with you.

 

My friend [Removed] has paid his plusnet bills between October 2018 and April 2019 with fully paid. Between October and April are £1.25 per month so the referral scheme should owe me £7.50.

 

The rest of £35 are correct with 4 active of it but when sambaby account is closed down last month and that £7.50 has wiped off.

I should be awarded by this £7.50 not ZERO.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Referral missing for the last 6 months

Thanks for getting back to us

Upon further investigation I've added a reply to your support ticket 190589081 which I hope helps.

Once you've responded if you can let us know over here we'll make sure it's picked up as soon as we can.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,285
Thanks: 195
Fixes: 12
Registered: ‎01-06-2010

Re: Referral missing for the last 6 months

@Gandalf Thanks for getting back. I have reply to ticket.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Referral missing for the last 6 months

Thanks for the heads up @goldenfibre

I've added a reply onto the ticket now

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,285
Thanks: 195
Fixes: 12
Registered: ‎01-06-2010

Re: Referral missing for the last 6 months

@Gandalf Just reply to your ticket just now. Thanks.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Referral missing for the last 6 months

Fix

Thanks I'll pick it up shortly

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet