Referral discount not applied.......again !
Hi,
In honesty I've had nothing but issues with billing over the last 4 months, a complete shambles.
I've summarised below -
I've been with Plusnet for years.
Plusnet then accidentally cancel my account !
New account gets set up.
I then get charged £200 (which is taken from my account) as an early termination charge.
Plusnet then tell me due to the size of the credit they can't refund it quickly.
I then wait weeks for the £200 !
My next bill arrives - No referral credit.
I then ring Plusnet and they say there is a problem with the billing system......this will be sorted !!
Next month - no referral !
I then ring Plusnet who issue me a credit and tell me it's all sorted.
This month I get the credit..........but no referral !
Is it really that hard to sort out a £1.25 referral each month on my account ?
In honesty the £1.25 is not a big issue.........but the fact the Plusnet can't get it sorted is.
Please can this be sorted ???!!
Thanks.
Thanks for getting in touch @robquick I'm sorry to see what has happened and you're missing your referral credit as a result. Unfortunately when re-adding the referral, the system would treat this as a new referral as opposed to an existing referral and if we're past the 90 day window from when the account was signed up, it likely won't allow us to re-add the referral.
This is under investigation however as a workaround in the interim, I'd suggest we add a recurring discount to cover the missing referral credit, which we'd manually renew if that referral is still with us/meets the rules on referring.
Leave this with me to look into further tomorrow and arrange.
