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Referral discount no longer being applied/given?

FIXED
Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Referral discount no longer being applied/given?

Hi all especially CSC guys 'n gals

 

I have one referral still showing as active but the last payment it showed up on was March 2018 i.e. neither April or May payment is showing in the emails I used to get telling it was being applied.

 

Anyone point me in the simplest direction (i.e. not waiting on the phone for ages or submitting a ticket Wink )to get an answer as to what has happenedHuh

 

TIA Smiley 

4 REPLIES
Superuser
Superuser
Posts: 6,542
Thanks: 661
Fixes: 50
Registered: 30-07-2007

Re: Referral discount no longer being applied/given?

Have you got a discount on your Broadband subscription by any chance ?

Referral credit can only be applied to the BB component of your monthly payment, so if the referral value exceeds the BB component then referrals accrue until they get to £5 then are ceredited back to your account via the DD,

Plusnet Help Team
Plusnet Help Team
Posts: 211
Thanks: 95
Fixes: 16
Registered: 26-03-2018

Re: Referral discount no longer being applied/given?

Fix

Hi @Routefinder,

 

Thanks for getting in touch. I've checked your account and have determined why you're not receiving your referral credits. As this is account specific information, I've opened up a ticket on your account which you can view here.


I hope that this helps!

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Re: Referral discount no longer being applied/given?

Thanks for the reply and insight.

 

Please see below re Emily's post & my reply Smiley

Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Re: Referral discount no longer being applied/given?

Hi Emily

Re: the Ticket and info in it

Ah! makes sense and thanks for looking into it for me Smiley