Hi all especially CSC guys 'n gals
I have one referral still showing as active but the last payment it showed up on was March 2018 i.e. neither April or May payment is showing in the emails I used to get telling it was being applied.
Anyone point me in the simplest direction (i.e. not waiting on the phone for ages or submitting a ticket )to get an answer as to what has happened???
Fixed! Go to the fix.
Re: Referral discount no longer being applied/given?
Have you got a discount on your Broadband subscription by any chance ?
Referral credit can only be applied to the BB component of your monthly payment, so if the referral value exceeds the BB component then referrals accrue until they get to £5 then are ceredited back to your account via the DD,
Thanks for getting in touch. I've checked your account and have determined why you're not receiving your referral credits. As this is account specific information, I've opened up a ticket on your account which you can view here.
I hope that this helps!