Referral discount no longer being applied/given?

[#1]

Hi all especially CSC guys 'n gals

I have one referral still showing as active but the last payment it showed up on was March 2018 i.e. neither April or May payment is showing in the emails I used to get telling it was being applied.

Anyone point me in the simplest direction (i.e. not waiting on the phone for ages or submitting a ticket )to get an answer as to what has happened???

TIA  

[#2]

Have you got a discount on your Broadband subscription by any chance ?

Referral credit can only be applied to the BB component of your monthly payment, so if the referral value exceeds the BB component then referrals accrue until they get to £5 then are ceredited back to your account via the DD,

[#3 · Accepted solution]

Hi @Routefinder,

Thanks for getting in touch. I've checked your account and have determined why you're not receiving your referral credits. As this is account specific information, I've opened up a ticket on your account which you can view here.

I hope that this helps!

[#4]

Thanks for the reply and insight.

Please see below re Emily's post & my reply

[#5]

Hi Emily

Re: the Ticket and info in it

Ah! makes sense and thanks for looking into it for me