Referral discount no longer being applied/given?
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14-05-2018 12:46 AM
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Hi all especially CSC guys 'n gals
I have one referral still showing as active but the last payment it showed up on was March 2018 i.e. neither April or May payment is showing in the emails I used to get telling it was being applied.
Anyone point me in the simplest direction (i.e. not waiting on the phone for ages or submitting a ticket )to get an answer as to what has happened???
TIA
Fixed! Go to the fix.
Re: Referral discount no longer being applied/given?
14-05-2018 8:19 AM
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Have you got a discount on your Broadband subscription by any chance ?
Referral credit can only be applied to the BB component of your monthly payment, so if the referral value exceeds the BB component then referrals accrue until they get to £5 then are ceredited back to your account via the DD,
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
14-05-2018 12:17 PM
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Hi @Routefinder,
Thanks for getting in touch. I've checked your account and have determined why you're not receiving your referral credits. As this is account specific information, I've opened up a ticket on your account which you can view here.
I hope that this helps!
Re: Referral discount no longer being applied/given?
14-05-2018 7:02 PM
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Thanks for the reply and insight.
Please see below re Emily's post & my reply
Re: Referral discount no longer being applied/given?
14-05-2018 7:03 PM
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Hi Emily
Re: the Ticket and info in it
Ah! makes sense and thanks for looking into it for me
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