Referral didn't work

[#1]

My son signed up for phone and internet and got connected today.
He entered my email as the referrer, as requested in the form online but the system wouldn't accept it, despite being the correct email I'm signed up with.
How can he add me now?

[#2]

Hi there, I am sorry to hear this.

If you private message me with his username I will be happy to see what I can do for you.

[#3]

Thanks, Gandalf! I'll find out and send you a PM 

[#4]

Sending you a PM now! Sorry for the delay, son's been busy out and didn't remember exactly

[#5 · Accepted solution]

Thank you for your private message, I've added the referral to your account now.

Anoush

[#6]

Thanks, Anoush! 

[#7]

No problems, if there's anything else I can help with just let me know.

[#8]

---

@GR4CE wrote:

He entered my email as the referrer, as requested in the form online but the system wouldn't accept it, despite being the correct email I'm signed up with.

---

@Gandalf - It always used to be the referring USER NAME which was required (not email address).  Has this changed?

[#9]

Hey Townman,

The process hasn't changed, honestly I should have confirmed this with the referee before actioning this.

Thanks for the heads up, I'll make sure I'm following this in future.