Referral credits - odd amounts

[#1]

Hi there,

For the last three months my referral credit has changed from £2.50 per month (not a lot - but it all helps) to £1.99 per month.

How is this calculated? Has something changed that I'm not aware of?

[#2]

it's possible one of your referrals has left pn or change package - you can see the breakdown here https://www.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals

[#3]

Thanks for that - unfortunately it's showing that I should still be getting £2.50.

[#4 · Accepted solution]

Have you got a discount on your Broadband subscription ( i.e without the phone component )  which brings the price down to £1.99 ?

Referral credits are only applied to the BB part of the subs each month. Any excess will be accumulated until it gets to £5 and then it will be credited back to the bank account used for your Direct debit.

[#5]

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@MisterW wrote:

Have you got a discount on your Broadband subscription ( i.e without the phone component )  which brings the price down to £1.99 ?

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Ah - that explains it.

Many thanks.

[#6]

No problem. There's probably only a few of us who've been around long enough to undertsand how the referral system works.

In your case it's going to take about 10 months till you get the £5. Set yourself a reminder somewhere to go and check, because sometimes the system can need a 'prod' to get it to pay.

[#7]

Hi there. Thanks for getting in touch with us via our community forums.

@MisterW is correct in that referral credits are only redeemed against the broadband subscription charges, and once the unused referral credits build up to £5 we'll send it back to your a direct debit where one is active, or by cheque.

Please let us know if you have any further queries.

Anoush