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Referral credit stopped

Interceptor121
Aspiring Pro
Posts: 121
Thanks: 13
Fixes: 5
Registered: 12-01-2014

Referral credit stopped

I qas receiving a referral on each bill but on the last one this was missing.
It is not a case of referral being more than the bill so am I unsure what is going on? I did a product change but it is not live yet nothing else has changes
2 REPLIES
Superuser
Superuser
Posts: 12,608
Thanks: 3,882
Fixes: 25
Registered: 22-08-2007

Re: Referral credit stopped

From where was the referral payment "missing"?

Have you checked the status of your referral(s)

Keep track by going to Current Referrals.

Referrals are only paid when the referred person pays their account - have they moved away from Plusnet?

Interceptor121
Aspiring Pro
Posts: 121
Thanks: 13
Fixes: 5
Registered: 12-01-2014

Re: Referral credit stopped

It shows in current referral but date is 21/11 like it had missed one month
Referred person is with plusnet and is in contract still active