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Referral cheques?

foxy
Grafter
Posts: 53
Registered: ‎26-07-2007

Referral cheques?

Why are referrals now being paid by cheque again? And why hasn't my cheque arrived?
I did put a support request in (number 28079967) but I'm still waiting for an answer.
A little help?
Cheers.
5 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Referral cheques?

Hi Foxy,
The referral discounts aren't (currently) being generated.
The referral tokens are being generated and are being added to your account, they're just not being applied to your invoices because of a change we made with our billing system on the new products.
We've identified a fix and you won't lose *any* of your referral tokens.
Details are on this problem:
http://portal.plus.net/support/service/problems/problem.php?intProblemId=55796
foxy
Grafter
Posts: 53
Registered: ‎26-07-2007

Re: Referral cheques?

Thanks for the info.
But where's my cheque?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Referral cheques?

Hi - Sorry about that, I didn't realise that you were expecting a cheque to be sent.
The Finance guys are sending out cheques today.  I'm just asking them to check if yours was one of them or whether it was sent out previously.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Referral cheques?

Your cheque's going out today.  I'd expect it to pop through your letterbox on Friday.
I'm sorry about the delay.
foxy
Grafter
Posts: 53
Registered: ‎26-07-2007

Re: Referral cheques?

Received, many thanks  Wink