Referal

[#1]

Hi
My mum recently signed up to plusnet on my recommendation however she did not input my
username so i could rclaim the referral. Can i get this added retro?

[#2]

Hi there,
Yes, no problem. We'd just need a ticket to be raised from both accounts.

[#3]

Did your Mum sign up via any other organisation or did she just go direct the the Plusnet site?
The procedure is for you her to raise a ticket stating that she signed up as a result of your recommendation and giving your user name and for you to raise a ticket asking for the referral to be added and giving her user name.
Edit: Adam posted while I was typing!