Referal payments
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Referal payments
15-07-2011 2:32 AM
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Currently I get free broadband because of the referral promotion but pay for phone.
I notice that the referral monthly amount is also carrying on , how does this usually get paid , it would be nice to have that off my phone bill too rather than it sitting there , currently balance is £9.00 , does it get credited once it reaches a certain amount rather than discounted of bill per month ?
Re: Referal payments
15-07-2011 7:39 AM
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If it cannot be credited against your broadband connection (I assume you are saying you get more referrals than your broadband costs) then plusnet should pay the outstanding amount back to you directly rather than it accumulating. It should have happened when your amounts reached £5. I guess there may be a problem with this situation as it is not that common so I would raise a ticket, explain the situation and ask for the outstanding referral amount to be paid to you now and going forward.
But don't be surprised if things don't work as expected, my referrals have been incorrect for about 14 months now and Plusnet don't want to fix it..
Re: Referal payments
20-12-2011 10:19 PM
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Re: Referal payments
26-12-2011 9:14 AM
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Re: Referal payments
21-01-2013 5:51 PM
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Is anyone else still struggling with long term issues with their referrals or is it just me ?
Re: Referal payments
22-01-2013 10:18 PM
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Re: Referal payments
23-01-2013 11:52 AM
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Re: Referal payments
23-01-2013 12:00 PM
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For a component in your long term Business Plan and often referred to as one of the Plusnet USP's, there appears to be little commitment to fixing this problem that has been around for some time?
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Referal payments
23-01-2013 8:31 PM
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Seriously that sounds like something for us to look forward to so long as my joke doesn't come true
Re: Referal payments
27-01-2013 10:50 AM
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Re: Referal payments
27-01-2013 8:50 PM
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Re: Referal payments
08-02-2013 1:00 PM
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