Referal paid in cheque form...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Referal paid in cheque form...
Referal paid in cheque form...
24-10-2007 10:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Referal paid in cheque form...
25-10-2007 8:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We encountered a problem with our payments system earlier this month which prevented us refunding to DD. To work around this we had to process some Referral refunds by cheque.
Providing an active DD is live on a referrers account this should not happen in future.
I am sorry for the inconvenience this may have caused.
As a footnote. Due to revised banking rules, we will not be able to process an automatic refund to a credit card where the payment did not originate from that card. Therefore the best advice to all referrers is to have an active DD on the account to ensure automated refunds. Where a DD is not present we will have to refund by cheque.
Re: Referal paid in cheque form...
25-10-2007 8:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Referal paid in cheque form...
25-10-2007 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thats actually the way it works.
We do pay by BACS using the DD details on the account.
Re: Referal paid in cheque form...
26-10-2007 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'd like some consistency as to *when* I'm getting paid too.
Can you give me a date as to when these bugs are going to be ironed out?
Thanks.
Re: Referal paid in cheque form...
26-10-2007 10:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can't answer when you will receive payments.
Re: Referal paid in cheque form...
26-10-2007 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As previously mentioned to you, your issue is seperate and applicable to a particular bug in the code effecting your account. Development work to resolve this has commenced and should be rolled soon. I dont have specific dates just yet but will have an update by close of play today. Until it is fixed we have to run a particularly nasty workaround to calculate and credit your referral payments. the automated system is not working for you in the way it should.
The work underway will resolve this once and for all.
Re: Referal paid in cheque form...
26-10-2007 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Keep up the good work guys, I'll keep referring
Re: Referal paid in cheque form...
30-10-2007 6:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I hope this mess gets sorted out soon - I'm about to receive (I hope) some significant dosh (total amount is into 3 figures) for accounts signed up in July and I hope they don't go astray too....
Re: Referal paid in cheque form...
30-10-2007 7:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll check (no pun intended) where we are with your refund when I am back in the office tomorrow.
As I mentioned in one of my posts above, new banking rules dictate that we can no longer refund to a card any payment which did not originate from that card. Therefore the simplest method of obtaining an automated refund is to ensure that we have bank account details active on your account in the form of a Direct Debit. that way we can ensure that refunds are processed automatically by BACS as opposed to the manual method of cheque payments.
Quote I'm about to receive (I hope) some significant dosh
Glad to hear it and hopefully just in time for Christmas too.
Thanks for referring our products and if I can be of help at any time just shout.
Re: Referal paid in cheque form...
31-10-2007 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All through this saga there have been valid bank details set up, so why the credit went through onto the credit card in the first place puzzles me somewhat.
Re: Referal paid in cheque form...
05-11-2007 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Referal paid in cheque form...
05-11-2007 9:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If asked our Finance Team to look into this for you and I'll let you know what I hear back.
Re: Referal paid in cheque form...
07-11-2007 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Honestly, funerals pass your accounts dept. on the way to the postbox...
Re: Referal paid in cheque form...
07-11-2007 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The delay was that your cheque was waiting to be approved by our Finance Director. This has been a long process (2-3 weeks) ever since I started at PlusNet because of the signoff processes involved in our sending out a cheque. We've now agreed on a process which should speed cheque refunds up considerably and yours was signed off on Monday
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Referal paid in cheque form...