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Referal discounts not being given and no answer to my question since 30 Sep 16

Confused2
Newbie
Posts: 4
Registered: 10-10-2016

Referal discounts not being given and no answer to my question since 30 Sep 16

Please would you chase my question up , I have telephoned and done chat on line, but I do not seem to get any answer. My last dated 30 Sep has still not be looked at. I will be having another bill shortly and I imagine the referrals still not being sorted. 

Question #134975645

Regards.

6 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Referal discounts not being given and no answer to my question since 30 Sep 16

I believe that this was picked up on a separate thread?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Confused2
Newbie
Posts: 4
Registered: 10-10-2016

Re: Referal discounts not being given and no answer to my question since 30 Sep 16

No, I got an message by someone to re submit as the previous thread got locked by someone before any one could answer.

Its all just getting confusing even with trying the community I seem to be going round in circles.

 

LifeonMars
Aspiring Pro
Posts: 138
Thanks: 37
Fixes: 4
Registered: 07-04-2016

Re: Referal discounts not being given and no answer to my question since 30 Sep 16

I have contacted Plusnet by phone and apparently they are going to raise the ticket with Billing ? Wonder it will get done before my next bill ?

LifeonMars
Aspiring Pro
Posts: 138
Thanks: 37
Fixes: 4
Registered: 07-04-2016

Re: Referal discounts not being given and no answer to my question since 30 Sep 16

I now think that it is my billing has gone wrong so have added to my original non answered ticket and reposted in billing community forum.

Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Referal discounts not being given and no answer to my question since 30 Sep 16

Hi @LifeonMars,

I have replied to your original thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
LifeonMars
Aspiring Pro
Posts: 138
Thanks: 37
Fixes: 4
Registered: 07-04-2016

Re: Referal discounts not being given and no answer to my question since 30 Sep 16

Many Thanks