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Refer friends via email - link won't track
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Refer friends via email - link won't track
08-02-2013 3:25 PM
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I note that the automatic referal email contains two links for prospective customers to reach Plusnet.
The second link reads 'Click here for information on Plusnet products.' and has a tracking number, in my case http://www.plus.net/myreferrals/new.html/2058697/
However the first link reads: To see how much you could save by switching to Plusnet go to: http://www.plus.net/residential/compare.html
Unless I'm missing something, if the recipient clicks this link the referal won't get credited. Someone from Plusnet either needs to remove the link or fix it so it tracks.
cheers Mark
The second link reads 'Click here for information on Plusnet products.' and has a tracking number, in my case http://www.plus.net/myreferrals/new.html/2058697/
However the first link reads: To see how much you could save by switching to Plusnet go to: http://www.plus.net/residential/compare.html
Unless I'm missing something, if the recipient clicks this link the referal won't get credited. Someone from Plusnet either needs to remove the link or fix it so it tracks.
cheers Mark
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Re: Refer friends via email - link won't track
11-02-2013 4:56 PM
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Good spot Mark. I've raised an internal problem to have that addressed (ref: 73128).
For what it's worth we can add referrals retrospectively if needs be once an account has been created.
For what it's worth we can add referrals retrospectively if needs be once an account has been created.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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Re: Refer friends via email - link won't track
11-02-2013 5:42 PM
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Thanks Bob. And yes, I have found Plusnet to be good about crediting referals retrospectively when necessary.
cheers Mark
cheers Mark
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Re: Refer friends via email - link won't track
21-06-2013 4:43 PM
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Just a cheeky bump to advise that the referral email copy has been changed now so this should no longer be an issue.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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