cancel
Showing results for 
Search instead for 
Did you mean: 

Refer friends via email - link won't track

swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Refer friends via email - link won't track

I note that the automatic referal email contains two links for prospective customers to reach Plusnet.
The second link reads 'Click here for information on Plusnet products.' and has a tracking number, in my case http://www.plus.net/myreferrals/new.html/2058697/
However the first link reads: To see how much you could save by switching to Plusnet go to: http://www.plus.net/residential/compare.html
Unless I'm missing something, if the recipient clicks this link the referal won't get credited. Someone from Plusnet either needs to remove the link or fix it so it tracks.  
cheers Mark

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,230
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Refer friends via email - link won't track

Good spot Mark. I've raised an internal problem to have that addressed (ref: 7312Cool.
For what it's worth we can add referrals retrospectively if needs be once an account has been created.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Re: Refer friends via email - link won't track

Thanks Bob.  And yes, I have found Plusnet to be good about crediting referals retrospectively when necessary.
cheers Mark
Community Gaffer
Community Gaffer
Posts: 13,230
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Refer friends via email - link won't track

Just a cheeky bump to advise that the referral email copy has been changed now so this should no longer be an issue.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵