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Redundant account.

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newagetraveller
Aspiring Pro
Posts: 442
Thanks: 51
Registered: 03-08-2012

Redundant account.

I migrated from PN three months ago but my old account is still accessible and still has my name, address, e-mail etc. therein.

I would like all this erased and no longer accessible.

How do I action this request please?

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
5 REPLIES
Jonpe
Aspiring Champion
Posts: 1,816
Thanks: 479
Fixes: 5
Registered: 05-09-2016

Re: Redundant account.

If you are worried about the security of your personal data, would it not be possible for you to change the data on your PN account to something random, like B. D. Wgopwqrsmnt, 98671 Mbldmso Road, Wgibcx MB99 0ZZ, and your phone No. to something equally unlikely?

I left PN towards the end of May, and my details are still there; it even says my current product is BB contracted without phone, which was what I had when I left.

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Redundant account.

Hi @newagetraveller

 

We have to retain certain information to be able to fulfil our legal & regulatory obligations, or because we have other legitimate reasons to retain it. To make a request please fill out the form found here: https://www.plus.net/help/legal/privacy-policy/. If there is a reason we cannot comply with your request we will always tell you why.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 442
Thanks: 51
Registered: 03-08-2012

Re: Redundant account.

I've done some research and with respect HarryB, you need to refer to Article 17 of the GDPR and the "right to be forgotten".

Therefore, because the old account is no longer of any use to either me or PN then I must have that right. There are no legitimate reasons for that account to be retained.

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
newagetraveller
Aspiring Pro
Posts: 442
Thanks: 51
Registered: 03-08-2012

Re: Redundant account.

It would seem that PN are not that interested in the GDPR legislation. Shown by the lack of further response!

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Superuser
Superuser
Posts: 9,655
Thanks: 1,060
Fixes: 59
Registered: 06-04-2007

Re: Redundant account.

Have you filled in the online Plusnet privacy request form in the link posted by HarryB? The processes within that should be GDPR compliant.

David