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Reconnect after being disconnected

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Reconnect after being disconnected

Hi daughter missed bills after having a few problems and was disconnected what are the chances of being reconnected and the costs involved ?
Thanks
4 REPLIES
RPMozley
Aspiring Pro
Posts: 1,085
Thanks: 24
Fixes: 3
Registered: 04-11-2011

Re: Reconnect after being disconnected

I believe that it is still possible to access the PlusNet portal to make a payment but maybe that's not the case here? Or have I read the situation incorrectly?  Huh
Community Gaffer
Community Gaffer
Posts: 4,959
Thanks: 237
Fixes: 4
Registered: 04-04-2007

Re: Reconnect after being disconnected

It entirely depends on how far down the Failed Billing process she is in.  Worth a call into us to determine that, or letting us know the username.  If we've ceased the line, we'll need to reactivate.
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Reconnect after being disconnected

Thanks a few months I think her user name is gemmabailey I tried logging in with her details but it failed, her line has been disconnected, but she can now pay arrears or new connection, you can contact her through me
Thanks
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Reconnect after being disconnected

Sorry just a quite bump for an update