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Received my latest (Final) bill - How do i request a refund of the credit

Newbie
Posts: 2
Registered: ‎18-02-2020

Received my latest (Final) bill - How do i request a refund of the credit

My latest bill shows a credit. As i have ported the number to another provider, how can i obtain the refund?

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,857
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Received my latest (Final) bill - How do i request a refund of the credit

Hey @PamSaunders,

Thanks for reaching out to us here.

I'm sincerely sorry to read that you are having trouble with your final invoice, I've been unable to connection your account from your forum username. Can you confirm your account username if broadband) or:

 

- Your full name and confirmation that's you

- Your full address

- Your Plusnet mobile number

 

Via PM and we can go from there. Give us a nudge here once you've sent that PM so we can pick it up.

 

Thanks.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Newbie
Posts: 2
Registered: ‎18-02-2020

Re: Received my latest (Final) bill - How do i request a refund of the credit

Thanks Mads...i have PM'd you

Plusnet Help Team
Plusnet Help Team
Posts: 8,109
Thanks: 980
Fixes: 397
Registered: ‎01-01-2012

Re: Received my latest (Final) bill - How do i request a refund of the credit

Thanks for getting back to us @PamSaunder.s

I've just sent you a further PM asking for more details

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team